Privacy policy

What we collect

We collect personal information you provide to us, including your name, contact details, property details and enquiry messages, when you use our website forms, contact us, or engage our services.

How we use it

We use your information to respond to enquiries, provide appraisals, market and manage properties, meet our legal obligations under the Real Estate Agents Act 2008 and Anti-Money Laundering legislation, and keep you informed about relevant properties or services where you have asked us to.

Who we share it with

We do not sell your personal information. We may share it with service providers who help us operate (such as email and hosting providers), with parties involved in a transaction where necessary, and with regulators where required by law.

How long we keep it

We keep personal information only as long as needed for the purposes above and to meet our record-keeping obligations, after which it is securely deleted.

Your rights

Under the Privacy Act 2020 you may ask for a copy of the personal information we hold about you and request corrections. Contact us using the details below and we will respond promptly.

Collection of Anti-Money Laundering (AML) Compliance Information

We collect, hold, and use personal information to comply with our legal obligations under the Anti-Money Laundering and Countering Financing of Terrorism (AML/CFT) Act 2009. This includes collecting identity documents (such as passports and driver licences), proof of address, and corporate or trust ownership details.

This information is stored securely and is only accessed by authorised personnel for compliance purposes. We may disclose this information to regulatory authorities, such as the Department of Internal Affairs (DIA), or third-party electronic verification services where permitted or required by law. If you decline to provide the requested information, we will be unable to provide our real estate services to you.